Privacy policy

Caplet Pharma Ltd is committed to ensuring that your privacy and confidentiality are protected. This privacy policy sets out how any information is used and protected when you use this website (the “Site”). Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page.

Data we may collect:

  • Your name
  • Contact information including email address
  • personal or health-related information, to safely provide advice and medicine in line with our legal obligations as a regulated pharmacy
  • Information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers

How do we use your personal information

We collect information about you to process your enquiry, order placed through the website, manage your account, and, if you agree, to contact you by email about other services we think may be of interest to you.

How long we will keep your information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your rights concerning your personal information

You have the right to request what personal information is held about you and our reasons for processing it.

Below please find examples of rights that all individuals have under the GDPR data protection laws.  Please be advised that they do not apply in all circumstances.

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

How we use cookies

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs, and to analyze what works and where it needs improvement.

Please see our cookie policy page for more information.

Security and payments

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

This entire website is protected using 256bit SSL encryption. This means that your interactions with this site are protected.

Credit card details can be saved in your customer account to make future purchases easier.  However, these details are not stored by us nor are they accessible to anyone.  They are completely encrypted and saved as a ‘token’ by Opayo formerly Sage Pay, which acts as our payment processor.  This means that we do not, nor ever will have, access to your card details. 

They are safely stored by a trusted third party on our behalf. Opayo Pay has the highest level of card data security (PCI DSS Level 1 compliant) so your details are in safe hands.

How to contact us

We respect your opinions. If you have any questions or comments about our Privacy Policy please send us an email to or write to us at the following address:

Customer Care Centre
Unit 7, 52 Alexandra Road,

Enfield, EN3 7EH